Shipping policy

Shipping Policy

Order Processing Time
All orders placed through KIKIBEAUTY are subject to order review and approval prior to shipment. Orders are typically processed within 2 to 5 business days, excluding weekends, holidays, carrier delays, and periods of high order volume. Processing time is separate from shipping transit time. KIKIBEAUTY does not guarantee same-day or next-day processing.

Shipping Timeframes
Once processed, orders are shipped through the carrier selected at checkout. Estimated delivery times are provided for convenience only and are not guaranteed. Delivery timelines may vary based on carrier operations, destination, weather, holidays, and other factors outside of KIKIBEAUTY’s control.

Address Accuracy
Customers are solely responsible for ensuring that all shipping information is complete and accurate at the time the order is placed. KIKIBEAUTY is not responsible for delays, losses, or delivery issues resulting from an incorrect, incomplete, or undeliverable address provided by the customer.

Order Changes
Once an order has been submitted, KIKIBEAUTY cannot guarantee that changes may be made. Requests to change a shipping address, shipping method, or order contents must be made immediately after purchase and before the order is processed. Once an order has been processed or shipped, no changes can be made.

Shipping Confirmation and Tracking
When available, tracking information will be sent to the customer once the order has shipped. It is the customer’s responsibility to monitor the tracking information and be available to receive the package when necessary.

Carrier Delays
KIKIBEAUTY is not responsible for shipping delays caused by the carrier, severe weather, service interruptions, labor disruptions, natural disasters, or other events beyond KIKIBEAUTY’s reasonable control.

Lost, Stolen, or Marked-as-Delivered Packages
Once an order has been transferred to the carrier, title and risk of loss pass to the customer to the extent permitted by applicable law. KIKIBEAUTY is not responsible for packages lost, stolen, misdelivered, or marked as delivered by the carrier. Customers must contact the carrier directly to file any claim related to delivery issues. KIKIBEAUTY may, but is not obligated to, assist with supporting documentation.

Damaged or Incorrect Orders
If an order arrives damaged or the customer receives the wrong item, the customer must notify KIKIBEAUTY in writing within 48 hours of confirmed delivery and provide:

  • full name
  • order number
  • clear photographs of the product
  • clear photographs of the shipping box and packaging
  • a brief description of the issue

KIKIBEAUTY does not accept returns of damaged, defective, or incorrect items. If KIKIBEAUTY determines, in its sole discretion, that the claim is valid, the exclusive remedy, if any, will be replacement only. Refunds will not be issued.

Pre-Orders / Backordered Items
If an item is listed as pre-order or backordered, shipment will occur when the item becomes available. Any stated ship date for pre-order or backordered items is an estimate only and is subject to change.

Shipping Fees
All shipping and handling charges are non-refundable unless otherwise required by applicable law.

Delayed Shipment or Unavailable Items
If KIKIBEAUTY is unable to ship an order within the timeframe stated on the website, KIKIBEAUTY reserves the right to contact the customer regarding the delay and, where required, obtain consent to a revised shipping timeframe or cancel the unshipped portion of the order and issue a refund for that unshipped portion.

Refused or Undeliverable Packages
If a package is refused by the customer or returned as undeliverable, KIKIBEAUTY reserves the right to deduct any carrier charges, return shipping fees, and handling costs from any amount otherwise owed, if applicable.

International Shipping
At this time, KIKIBEAUTY [does / does not] offer international shipping. If international shipping is offered, the customer is solely responsible for any customs duties, taxes, import fees, or related charges.

Policy Acceptance
By placing an order with KIKIBEAUTY, the customer acknowledges and agrees to this Shipping Policy.

Contact
For shipping-related questions, please contact: Info@kikibeautyllc.com